Terms & Conditions

Confirmation & Payment

  • Provisional reservations will be kept for a maximum of 7 days. 
  • We require a written confirmation to secure the reservation within these 7 days, as Future Found Sanctuary reserves the right to cancel the reservation after this period. 
  • A 20% non-refundable deposit is required within 7 days of confirmation of the reservation and the full amount is payable 6 weeks prior to arrival. 
  • A confirmation will be issued upon receipt of the deposit. 
  • Should you make a reservation within 30 days before the intended arrival, a 100% payment is required. 
  • The rates are quoted in South African Rands (ZAR) and do not include any Bank Charges or Foreign Currency Conversion fees. 
  • Banking fees and administrative fees (5%) will be deducted from all refunds. 

Cancellations

  • Should you have confirmed a reservation in writing and cancelled earlier than 6 weeks before your arrival, the 20% non-refundable deposit will apply. 
  • If the cancellation is made within 30 days, then the full amount is payable, if we are unable to resell the room or villa. 
  • In the case of early departure, the full duration of the booked stay will still apply. 
  • Refunds of deposits/prepayments for bookings are done at the discretion of management and are dependent on the availability of the rooms.
  • We strongly advise all our guests to take out comprehensive travel insurance. 

Covid-19 T&C’s: 

Should you need to cancel due to Covid-19, the above cancellation policy is superseded by a 72-hour notice period whereby a full refund (less transactional costs) will be granted. This cancellation is subject to:

  • proof a positive covid test of one or more of the travel parties
  • travel restrictions imposed by a country

Promotions

  • Should we be running concurrent promotions, only one will apply. 
  • The promotion to be applied must be specified at time of enquiry. If not requested and stipulated at time of reservation with Future Found Sanctuary reservations, the promotion will not be honoured.

Banking Details

Future Found Hospitality Group (Pty) Ltd
Account no: 10012863097
Investec Bank Limited
Branch: 100 Grayston drive
Branch Code: 58 01 05
Type of Account: Current Account
Ref No: Invoice No
Swift code: IVESAJJ